Understand and Act on Your Housing Rights

No tenant should have to live in unsafe or unhealthy conditions.

Damp, mould, leaks, faulty electrics, heating that never works… sound familiar? If your landlord isn’t fixing the problem, you may be able to start a housing disrepair claim.

We’ll help you understand your rights, what steps to take, and how to get things moving.

Common Housing Disrepair Issues Tenants Face

Damp and mould

Clear guidance on tenants’ rights around damp and mould in the UK, including what your landlord must legally repair.

Broken heating or hot water

What counts as an urgent repair and what you can request immediately.

Leaks, water damage & structural issues

From roof leaks to unsafe flooring, know what your landlord must repair.

Faulty electrics & safety hazards

See what your landlord must legally maintain and how to report urgent risks.

Pest problems

Mice, rats or infestations affecting your health or safety.

Poor living conditions affecting your wellbeing

When ongoing issues are severe enough to support a housing disrepair claim.

How we help

Clear information on your rights

We break down what your landlord is responsible for, what counts as disrepair, and what steps you can take, all in plain English.

A simple step-by-step plan

No more guesswork or overwhelming documents. Just a clear route forward based on your situation.

Letters you can send directly to your landlord

Accurate, official documents for:

  • Reporting damp and mould
  • Requesting repairs
  • Escalating ignored repair requests
  • Making a formal complaint
  • Starting the housing disrepair claim process

Use cases we support

Damp and mould that keeps returning

Landlord ignoring repair requests

Unsafe electrics or faulty heating

Unhealthy or dangerous living conditions

Disputes about responsibility for repairs

Preparing for a housing disrepair claim

Collecting evidence for your case

Escalating problems to the council

You Don’t Have to Live in Disrepair

Thousands of renters put up with dangerous or unhealthy homes because they don’t realise how strong their rights are, especially around damp and mould or serious repair issues.

Contend helps you understand what you can do, create the right documents, and take control of the situation.